TrainMasters.TV Refund Policy
TrainMasters.TV provides you with access to video previews and (from time-to-time) some free sample videos. This free access is provided so that you can determine if the form and substance of our videos satisfy you prior to your purchase of a paid membership. Upon purchasing a paid membership, this refund policy comes into effect.
As stated above, you can view the previews and free sample videos prior to purchasing. We offer the free videos so you can familiarize yourself with the form of our videos in advance of purchasing, thereby eliminating surprises and the need for refunds. Due to the nature of digital video content, pay-by-the-month subscription purchases are final. No refunds will be offered for a pay-by-the-month purchase, however, you can cancel your pay-by-the-month subscription at any time.
For the annual subscriptions, if you wish to cancel before the full term is up, we will pro-rate your payment for the full months that remain unused and issue you a partial refund for the unused months. At a minimum, we always consider the current month as used and subtract it from the remaining months when pro-rating refunds. This means the most you can get refunded will be your annual subscription price minus one month.
Whether you subscribe to a pay-by-the-month or annual payment option, we bill all fees in advance. There will be no refunds or credits for partial months of service, and only the annual memberships are eligible for a pro-rated refund for the completely unused months.
Subscription and Account Cancellation
To cancel, you can go to My Account, select the edit tab, and click the “Cancel account” button, or you can send an email to firstname.lastname@example.org with your login name and requesting the cancellation: we will then cancel your subscription or account. Your subscription will be immediately terminated upon account cancellation. As described in the Refund Policy, only the annual subscriptions receive a pro-rated refund for the unused months of a paid membership.